News

Securitas on the Croatian market Published 08/04/2011

Dear Sir or Madam,

On July 29^th 2011 the company Zvonimir Security signed a partnership agreement with the Swedish security firm Securitas, which has allowed Securitas to enter into the equity share of Zvonimir Security. Securitas is the world′s leading security services company were they operate in more than 45 countries world wide and have more than 280,000 employees. Zvonimir Security and Securitas together plan to improve security services and provide more quality on the Croatian market for you as the user of our services.

In Zagreb, July 29^th 2011.

Managing Director
Trpimir Lučić

New contracts that have been arranged with Zvonimir Security

New contracts that have been arranged with Zvonimir Security Published 03/22/2011

In early 2011 Zvonimir Security received the trust of two large prestigious companies for whom they will provide the complete service of physical and technical protection.

The winner of HGK (Croatian Chamber of Economy) for the best large company in Croatia for last year, ALSTOM Croatia and H&M as the global fashion giant which in April 2011 opens their first stores on the Croatian market.

Zvonimir Security is grateful for the trust of their new business partners, and they will justify the trust through quality of service that will be provided.

In Zagreb, March 22^nd 2011.

Company Administration

6424 caught

Locations

...locations in Croatia...

Zagreb • • Rijeka • Zadar • Split • Dubrovnik • Osijek • Sisak Karlovac •

Technical Protection

Burglar alarm systems
Central alarm system
Video surveillance system
Access control
Fire alarm system

Physical Protection

Security guards
Security guards in civilian clothes (Security detectives in shopping malls)
Bodyguards
Secure transport of money and valuables
Fire protection
Monitorial services
Intervention over the connected alarm systems

Facility managment

...A few words about Zvonimir Service d.o.o...

The company Zvonimir Service d.o.o., founded in 2006, was established with the purpose of organization of internal services and as a support to the company Zvonimir Security d.o.o. in development of activities that are not security-core activities.

Today the company Zvonimir Service provides services:

Facility managment
Call center 00-24
Facility protection
Fire services (Fire Department)
Keeping records of services and warranties
Organisation of technicians in the facility
Winter service
Operations of the entire maintanance of the facility – according to the needs

Mystery shopping

...All about mystery shopping...

Mystery shopping is a business tool which requires the engagement of previously educated buyers who, at the request of a certain company, pretend to be potential and/or regular customers. The purpose of mystery shopping is to determine what is happening at a given moment, during the interaction between secret buyers and the company, and is that what the company really wants to happen, because precisely at those moments a buyer decides on the purchase based on his experience with the service.

The purpose of mystery shopping does not include evaluation of employee error, instead it measures and improves the quality of customer service. Mystery shopping gives a clear image of the importance of relationships with customers and we become aware of problems with dissatisfied customers.
Mystery shopping enables you, through the given information, facts and statistics, to improve the quality of service, and increase sales and customer satisfaction.